Friday, May 20, 2005
MO-X Policies
So I've been riding MO-X since 2000. They have always been friendly and courteous. If your flight was delayed, they would wait for you (within reason) - and if it was the last shuttle of the day, they would make sure they picked you up.
Well apparently, that's all changed with their new Policies.
Basically it says:
1) You must cancel 24 hours in advance or else you don't get your money back. You can apply the unused credit to future travel, but you don't get your money BACK. I'm fine with this, although it used to be if you didn't ride then you weren't charged.
2) If you miss the van at the airport, tough shit - they'll leave without you. Oh, and the fact that you didn't show up is considered a last-minute cancellation so you dont get your money back.
Why bring this up? I thought you'd never ask.
So my dad flew in to KC last night, gets his bag, hunts down the shuttle. No shuttle. Looks at watch - its 8:01pm. They're gone. He calls me at 8:06 (as per Sprint PCS) and says WTF? I said there is no way they would leave without you - especially the last shuttle of the night. Well, apparently they did. So now he had to rent a car for the weekend. He called MO-X and got the 'tough shit' talk. Brilliant customer service.
Kudos MO-X - its good to see that you are a monopoly in Columbia now and are starting to behave as such. Screw the customer or at least dont have the foresight to check on the one guy that isnt in the van to see if his flight is 5 minutes late or not - ESPECIALLY if its the last shuttle of the night.
Air travel sucks - its just a flying bus and I expect (nay, plan) to be delayed for hours. The same would be true that it would screw up my ground transportation plans. If I miss the shuttle, so what; another will come by in 2,3, or 4 hours. Ah, but the last one of the night is a different story, isn't it? Nope - NO RIDE FOR YOU! NO REFUND FOR YOU!
I have a suggestion for a new tagline "We want you to be abandoned by MO-X."
Well apparently, that's all changed with their new Policies.
Basically it says:
1) You must cancel 24 hours in advance or else you don't get your money back. You can apply the unused credit to future travel, but you don't get your money BACK. I'm fine with this, although it used to be if you didn't ride then you weren't charged.
2) If you miss the van at the airport, tough shit - they'll leave without you. Oh, and the fact that you didn't show up is considered a last-minute cancellation so you dont get your money back.
Why bring this up? I thought you'd never ask.
So my dad flew in to KC last night, gets his bag, hunts down the shuttle. No shuttle. Looks at watch - its 8:01pm. They're gone. He calls me at 8:06 (as per Sprint PCS) and says WTF? I said there is no way they would leave without you - especially the last shuttle of the night. Well, apparently they did. So now he had to rent a car for the weekend. He called MO-X and got the 'tough shit' talk. Brilliant customer service.
Kudos MO-X - its good to see that you are a monopoly in Columbia now and are starting to behave as such. Screw the customer or at least dont have the foresight to check on the one guy that isnt in the van to see if his flight is 5 minutes late or not - ESPECIALLY if its the last shuttle of the night.
Air travel sucks - its just a flying bus and I expect (nay, plan) to be delayed for hours. The same would be true that it would screw up my ground transportation plans. If I miss the shuttle, so what; another will come by in 2,3, or 4 hours. Ah, but the last one of the night is a different story, isn't it? Nope - NO RIDE FOR YOU! NO REFUND FOR YOU!
I have a suggestion for a new tagline "We want you to be abandoned by MO-X."
# posted by Stevie P @ 8:12 AM 
